PRIVACY POLICY

Monika Hoyt Coaching Services, LLC

d/b/a The Couples Cure

Effective Date: August 7, 2026

  1. Introduction

Monika Hoyt Coaching Services, LLC, doing business as The Couples Cure (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website at www.monikahoyt.com (the “Site”), interact with us by phone, or engage our coaching, course, and related services (collectively, the “Services”).

By using the Site or our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Site or our Services.

  1. Information We Collect

We collect the following categories of personal information:

  • Contact information: name, email address, and phone number
  • Payment information: billing details and payment card or account information, processed through our third-party payment processors
  • Communication information: messages, inquiries, and content you submit through web forms, phone calls, email, or text message
  • Technical and usage information: IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and similar tracking technologies when you visit the Site

We do not knowingly collect personal information from children under the age of 13.

  1. How We Collect Information

We collect personal information through the following channels:

  • Web forms submitted on our Site (e.g., contact forms, discovery call requests, course enrollment)
  • Our customer relationship management platform, GoHighLevel, which processes information you provide to us
  • Direct phone conversations with our team
  • Automatically, through cookies and tracking technologies described in Section 5
  1. How We Use Your Information

We use the personal information we collect to:

  • Provide, operate, and improve our coaching services, courses, and related programs
  • Respond to inquiries and schedule consultations or discovery calls
  • Process payments and manage billing
  • Send administrative communications, including appointment reminders and service updates
  • Send marketing and promotional communications by email and text message, where you have provided consent
  • Administer and improve the Site, including through analytics
  • Deliver and measure the performance of advertising, including through Google Ads and Facebook Ads
  • Comply with legal obligations and protect the rights, safety, and property of the Company and others
  1. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar tracking technologies to understand how visitors use the Site and to deliver and measure advertising, including through Google Ads and the Facebook (Meta) Ads pixel. These technologies may collect information such as your IP address, browser and device type, and browsing activity on the Site.

You can control cookies through your browser settings, including by blocking or deleting cookies. Please note that disabling cookies may affect the functionality of the Site. Where required by law, we will obtain your consent before placing non-essential cookies.

  1. How We Share Your Information

We do not sell or purchase personal information, and we do not buy or sell consumer leads.

We may share personal information with the following categories of third parties, solely as needed to operate our business and provide the Services:

  • Service providers who perform functions on our behalf, including Gmail (email communications), Twilio (text and communication delivery, via our GoHighLevel platform), and payment processors (payment handling)
  • Advertising platforms, including Google Ads and Facebook (Meta) Ads, for purposes of delivering and measuring advertising
  • Subcontractors performing support services on our behalf, such as customer service
  • Professional advisors (e.g., legal, accounting) and regulators or law enforcement, where required by law or to protect our legal rights
  • A successor entity in connection with a merger, acquisition, or sale of business assets

Except as described in this Policy, we do not share your personal information with third parties for their own independent marketing or promotional purposes.

  1. Text Messaging (SMS) Communications

If you provide your mobile phone number and consent to receive text messages from us, we use GoHighLevel and Twilio to deliver those messages. Text messaging originator opt-in data and consent is treated as sensitive information subject to the following restrictions:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency may vary. You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us, or by contacting us using the information in Section 14. You may also reply “HELP” for assistance. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

  1. Event Photography and Marketing Use

By attending any live event hosted by Monika Hoyt Coaching Services, LLC, you consent to being photographed, filmed, and/or recorded, and you grant Monika Hoyt Coaching Services, LLC the right to use your image, likeness, and voice captured at the event in marketing and promotional materials — including our website, social media, email campaigns, and advertising — without compensation. If you do not wish to be photographed, please notify event staff upon arrival so we can accommodate your request.

  1. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or de-identified.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Your Choices

You have the following choices regarding your personal information:

  • Marketing emails: you may unsubscribe at any time using the link included in each email
  • Text messages: you may opt out at any time by replying “STOP” as described in Section 7
  • Cookies: you may manage or disable cookies through your browser settings as described in Section 5
  • Access or correction: you may contact us at any time to request access to, correction of, or deletion of your personal information, and we will respond as required by applicable law
  1. Children’s Privacy

The Site and our Services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Policy on this page with an updated effective date. Your continued use of the Site or Services after any changes constitutes your acceptance of the updated Policy.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Monika Hoyt Coaching Services, LLC (d/b/a The Couples Cure)

649 3rd Avenue, Excelsior, MN 55331

Email: monika@monikahoyt.com

Phone: (952) 900-6292

Website: www.monikahoyt.com

Inserted as new Section 8, renumbered everything after it, and updated the Section 7 cross-reference to Contact Us (now 14). Since Section 12 already covers under-13s generally, no separate minors clause needed unless minors actually attend events — flag stands if they do.